FAQs

beIN SPORTS CONNECT

Foxtel sports pack subscribers will be eligible to access beIN SPORTS CONNECT at a future date at no extra cost using their Foxtel login details. beIN SPORTS is working to provide access for Foxtel sports pack subscribers as soon as possible and the FAQ will be updated once a date is confirmed. Direct subscribers to beIN SPORTS who had an active bundled subscription to beIN SPORTS CONNECT up until the 15th of May are still be able to access beIN SPORTS CONNECT at no additional cost.

beIN SPORTS on FOXTEL

beIN SPORTS launched 3 new channels in the Foxtel Sports pack on the 14th of May 2016. All Foxtel sports pack subscribers now have access to all three beIN SPORTS channels at no additional cost. The three channels are available in HD for customers with the HD channel pack.

Your subscription with beIN SPORTS will end/ended on the 15th of May 2016 and you’ll be issued a refund by beIN SPORTS for any subscription payments made by you for periods after this date.

From 15th May 2016, you can upgrade to the Foxtel sports pack for an extra $25 per month to gain access to the 3 new beIN SPORTS channels as well as 9 other dedicated sports channels. To upgrade to the Foxtel Sports pack please call Foxtel on 131 787 or visit Foxtel.com.au

Yes, beIN SPORTS 1, 2 and 3 are available in HD for customers with the HD channel pack. To upgrade to HD please call Foxtel on 131 787 or visit Foxtel.com.au.

From 15th May, you will no longer pay beIN SPORTS directly. On 15th May Foxtel sports pack subscribers will receive the new beIN SPORTS channels. Foxtel subscribers without the sports pack will need to sign up for the Foxtel sports pack to access the new beIN SPORTS channels. To sign up to Foxtel call 131 787 or visit Foxtel.com.au

beIN SPORTS 1 – channel 513
beIN SPORTS 2 – channel 514
beIN SPORTS 3 – channel 515

Yes all 3 new beIN SPORT channels are available in HD and SD. Customers with the HD channel pack can access the HD channels

All programming is played out on beIN SPORTS 1-3 and beIN SPORTS CONNECT though the red button feature could be made available for selected high profile events.

Yes, the new channels are available to Optus TV featuring Foxtel customers.

Direct beIN SPORTS on Foxtel subscriptions (no longer available)

Your subscription with beIN SPORTS ended on the 15th May 2016. You’ll be issued a refund (if you haven’t already) by beIN SPORTS for any subscription payments made by you for periods after this date.

Your refund will be calculated by beIN SPORTS with reference to the date of the month that you started receiving the beIN SPORTS channel, which is also the date of the month that we take the monthly or annual subscription fee from your credit card. Note that the date of the transaction that appears on your credit card statement may be a few days after the date that we process your transaction.

If you pay a monthly subscription fee that fee will be divided by 30 to calculate a daily rate, with that rate multiplied by the number of days that we did not provide the service to you to calculate the refund amount.

If you have paid an annual subscription fee that fee will be divided by 366 to calculate the daily rate, with that rate multiplied by the number of days that we did not provide the service to you to calculate the refund amount.

If you pay us a monthly subscription fee we will start processing your refund in the week commencing 16 May and expect to complete this process within five working days. As we are returning funds to your credit card it may take a few days before the refund appears in your transaction listing.

If you have paid us an annual subscription fee, we will start processing your refund from the 2nd of May.

It may be that our attempt to return funds to your credit card was rejected. Please contact the beIN SPORTS residential billing department at au-customerservice@bein.net.

Yes. If you also subscribed to a multi-room plan, then we will include the subscription fee paid, whether monthly or annual, in the calculation of the refund.

Multiroom is available to sports pack subscribers. Multiroom monthly service fees, install and equipment fees will apply.

For more information head to the Foxtel website – https://www.foxtel.com.au/got/support/tv/understanding-packages/multiroom.html?q.id=lypwlgxob4yhuy8l&q.in=nXocyZNWDxtXXeA8&q.sl=1
Or call Foxtel on 131 999

No – you do not need to cancel your payment instruction.

beIN SPORTS does not hold your credit card details. Your credit card details are securely maintained by Australia’s #1 payment processor, eWAY. eWAY have military grade protection and the highest standards in PCI DSS compliance. You can learn more about them here https://www.eway.com.au/about-eway.

The last payment will be taken on the same date of the month that we always take a payment from you. This is also the date that you first subscribed to our channel. This final payment will be followed by a pro rata refund as outlined above. No further payments will be taken from 15th May.

Optus meTV with fetch

Yes, beIN SPORTS is available on Fetch TV. Please got to http://www.beINSPORTS.com.au/How-To-Subscribe

We understand that some customers may have experienced issues viewing beIN SPORTS on Fetch TV. The provision and streaming of this product is handled by Fetch TV and your relevant Internet Service Provider (ISP). Please contact your Fetch TV provider if you are experiencing technical problems as beIN SPORTS has no direct control over these services.

Fetch TV

Yes, beIN SPORTS is available on Fetch TV. Please go to www.beINSPORTS.com.au/How-To-Subscribe

We understand that some customers may have experienced issues viewing beIN SPORTS on Fetch TV. The provision and streaming of this product is handled by Fetch TV and your relevant Internet Service Provider (ISP). Please contact your Fetch TV provider if you are experiencing technical problems as beIN SPORTS has no direct control over these services.

General

Yes. beIN SPORTS is available in HD to Foxtel sports pack subscribers with the HD channel pack.

Please visit http://getbein.beinsports.com/au/tv-guide/. Our TV listings are updated two weeks in advance. For further information check out the ‘Our Sports’ section of our website.

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